FAQs

FAQs2022-03-11T11:00:24+00:00
I am looking for a bespoke course on various subjects, is that something you could offer?2022-03-16T11:11:20+00:00

If you are looking for a tailored made course you have found the right company. We have numerous clients whom have specific needs and we are happy to tailor training to their requirements. Get in touch with us on either info@sirenwatertreatment.co.uk or 0800 772 3227.

What is the balance between theoretical and practical training?2022-03-16T11:07:00+00:00

The courses are designed so that you have the correct arsenal to enter the industry. A balance of theory, calculations and hands on experience provide a well balanced course.

I’m a water treatment engineer and would like to develop my knowledge base, is this right for me?2022-03-16T11:04:38+00:00

The courses have been meticulously developed to provide a theoretical foundation knowledge accompanied by hands-on practical training. This allows you to practically trial what you have learnt.

How do I sign up for a course?2022-03-16T13:46:29+00:00

Please feel free to contact us on info@sirenwatertreatment.co.uk or please give us a call on 0800 772 3227.

Alternatively, please complete the following and one of our representatives will be in touch.

Please select one of the following.
We are looking at reintroducing an existing borehole, what do I need to do?2022-03-14T11:51:00+00:00

Sites which have old boreholes which have been out of service are commonly looking at reintroducing them due to the huge cost savings available. There are many factors which can impact the project; all being well it’s quite a straightforward project.

Please give one of our team a call on 0800 772 3227 and they’d be more than happy to assist.

I’m looking at sinking a borehole, what needs to happen?2022-03-14T11:47:32+00:00

We offer a full project management service where we work with a select few borehole drillers and are happy to manage your project. Get in touch with one of our technical team for assistance.

My water analysis has failures, how do I resolve this?2022-03-14T13:21:41+00:00

Ground and surface water can fluctuate in composition along with the fact that aged treatment systems which haven’t been serviced and maintained can result in failures. Get in touch with one of our technical support team and they’d be happy to advise what the best course of action is.

I have a borehole which I’ve inherited with the property, what should I do?2022-03-14T12:04:47+00:00

First of all, this is a fairly common occurrence. You should get a full water analysis which details the water’s chemistry. We can support with this and offer assistance on what you need to do. Reach out to one of our technical team for assistance on 0800 772 3227.

Does flow rate and pressure impact a ultraviolet disinfection system?2022-03-14T09:40:41+00:00

In short, yes. The UV system has to be sized larger than the flow rate that is being processed through the system to ensure that there is an adequate exposure time to the UV light. UV systems are able to handle high pressures, however we would recommend that you contact one of our technical advisors to discuss the most suitable solution for you.

Can I use ultraviolet disinfection on its own?2022-03-14T09:49:24+00:00

dependent on your requirements yes, however it is recommended to install a 5µ filter before your UV to protect the delicate UV components and ensure masking doesn’t occur. Masking, also known as shadowing is the process where if particulates > 5µ pass through into the UV chamber then the microbiological contaminants could potentially pass through the system without coming into contact with the 254nm ultraviolet light; this results in potential bacteria and viruses passing to service.

How often does the lamp need replacing?2022-03-14T09:30:18+00:00

To guarantee bacterial protection, it is recommended that lamps be changed once a year for a standard output lamp on an annual service.

Why choose ultraviolet disinfection?2022-03-14T09:28:03+00:00

UV disinfection is a reliable and economical method of removing microbiological contaminants such as bacteria and viruses. There are clear advantages to using UV disinfection:

• Physical disinfection

• No chemicals required

• Minimal power consumption

• Doesn’t alter the water chemistry as chemical disinfection does

• Minimal power consumption – cheap to run

• Environmentally friendly

• Reliable

• A worldwide recognised disinfection means

• Minimal maintenance required

• Automatic process

How much space do I require?2022-03-12T13:59:49+00:00

This is heavily dependant on the amount of water you want to produce, more water means more space. We offer everything from under the counter filtration to entire plant rooms. Reach out to one of our technical representatives.

What are the maintenance costs?2022-03-12T13:56:23+00:00

The costs are minimal as long as the system is serviced regularly and was designed correctly.

What type of filtration do I require?2022-03-12T13:51:55+00:00

This depends on what you are looking to filter out. We would recommend getting in touch with one of our technical team to support. We can arrange a site visit and/or water sampling to assess your current needs.

What are the running costs like?2022-03-12T10:24:06+00:00

Running a pump will always incur costs, this can be mitigated by utilising variable speed drives on your pumps, duty-standby systems, and correctly sizing your pumps. Old fixed speed pump sets are not the most efficient and upgrading to a variable speed drive often has pay backs on energy consumption within a short period.

What are the maintenance requirements?2022-03-12T10:21:41+00:00

In most cases, most pumps require little maintenance. If the pump is sized correctly and serviced it will run hassle free.

Can I pump away waste water?2022-03-12T10:20:47+00:00

Yes, sometimes factors come in to play that mean it’s not possible to have a gravity fed drain. Pump sets and sumps can be designed to take away most types of waste. Bear in mind that some types of hazardous waste require treatment before disposal.

How do I size my pump?2022-03-12T10:19:36+00:00

We will take care of that for you, we will look at your incoming supply and how much water you use. Using this information, the correct pump set to suit your needs.

How do I know what type of pump I require?2022-03-12T10:18:27+00:00

Feel free to get in touch and one of our technical experts would be more than happy to assist.

How much water will I waste?2022-03-12T08:51:09+00:00

Usually the rejection rate is around 20% of the supply feed. However, there are ways to reduce or reuse waste water depending on your treated water requirements.

Is it cost effective?2022-03-12T08:49:23+00:00

Depending on your treated water requirements, yes. If you require a constant supply of pure water, without the risk and storage problems of chemicals then reverse osmosis is fast becoming the most popular solution.

Does incoming water quality matter?2022-03-12T08:48:21+00:00

Yes, pre-treatment is required in most cases to remove particulates, minerals and salts that will cause damage to the RO membranes. The amount of pre-treatment required is dependent on a water sample, carried out by our engineers on a site survey.

Do I require a pumped supply?2022-03-12T08:46:56+00:00

Anything over a domestic sized system would require a pumped supply. It’s against water regulations to install a pump on a mains fed supply without a break tank. We can assist in tailoring what you require.

How do I maintain the system?2022-03-11T20:33:09+00:00

We offer service contracts to ensure that your system maintains its performance. Our commissioning team will also during the process talk through with the site contact to provide key instructions on exactly what is required.

What happens if our water requirements increase?2022-03-11T20:30:29+00:00

If your requirement increases we can increase your storage capacity and ensure that we provide you with the volume you require.

How can i guarantee the water is safe for consumption?2022-03-11T20:24:48+00:00

No matter what the water is being used for we would always recommend to install some form of protection against microbiological contaminants. We would recommend either UV or chemical dosing. We can help advise on the best solution to suit your needs.

How do I know what size I require?2022-03-11T20:06:57+00:00

We will size and design an approriate sized system dependent upon your requirements. Get in touch with one of our technical team to assist.

How much energy does a softener consume?2022-03-11T20:09:49+00:00

Modern day water softeners consume minimal amounts of power.

Can you dispose of my old softener?2022-03-11T20:10:32+00:00

We can arrange to dispose your old water softener; we’ll ensure that all components are disposed of in an environmentally friendly way.

What size softeners do you supply?2022-03-11T20:11:26+00:00

Softener systems start at 0.4m3/hr and go upwards of 170m3/hr.

We can design a system to match your usage.

I have an old water softener but it’s passing hard water, what can I do?2022-03-11T20:11:58+00:00

You have two options here, however, firstly I would recommend getting in touch with one of our technical advisors for tailored advice.

Option 1 – is to arrange for an engineer service where the valve will be stripped down and diagnosed. Our engineers carry key spares on their vans so common fixes will be resolved on the spot.

Option 2 – If the softener is of age, and the resin is likely to be damaged then a replacement system would be a potential option.

If you are unsure then feel free to get in touch.

What if i’m not sure of my water consumption?2022-03-11T20:12:56+00:00

If you are unsure of your water consumption then please get in touch with Siren Water and one of our technical advisors will be able to assist in ascertaining your usage.

How does the softener recharge itself?2022-03-11T20:13:25+00:00

This is through a process called a ‘Regeneration’. An ion exchange resin regeneration should occur once the resin is exhausted or near exhaustion. This process involves cleaning the resin by various stages and using a concentrated sodium chloride (salt) solution to displace the calcium and magnesium ions held by the resin.

How much does a water softener cost?2022-03-11T20:14:05+00:00

This depends on the volume of water per hour you are looking to soften and whether you require 24/7 soft water.

Get in touch with

Siren Water Treatment for free technical advice

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Contact Info

Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY

Phone: 0800 772 3227

Factory Info

Aven Industrial Estate, Tickhill Road, Maltby, Rotherham. S66 7QR

Phone: 0800 772 3227

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